Go to the login page and click on the ‘Forgotten Password?’ link. Follow the instructions to recover your password in seconds. If you still have password related issues or questions please get in touch via the ‘contact us’ page.
FAQs
I forgot my password. what do I do?
How do I change my password?
Once logged in as a member, you can change your password by clicking on the 'your account' tab in your ‘My yoopod’ page. You can then edit your account details as well as change your password.
How do I update my personal details such as address, email etc.?
Once logged in, you can edit all your details by clicking on 'your account' tab on the ‘My yoopod’ page.
How do I access my account section?
Once you’re logged in as a member you can see all your membership details under the 'your account' tab in your ‘My yoopod’ page (which can be accessed from the links on the top right of all pages or by clicking on the yoopod logo which can be found on the top left corner of all pages across the site.
What is the ‘My yoopod’ section?
My yoopod is your personalised home page where you’ll see what’s new on the site, find all your new, favourite, queued and recent classes you have taken as well as recommendations for your levle and objective.
Who is Braintree and why do you use them for payments?
Braintree is our secure payment processing provider. We selected Braintree, who is a Paypal company, a major global leader in payment processing, based on their high security standards, their unparalleled experience and excellent reputation for online payments.
I subscribed to the Monthly Package – when will my payment be taken each month?
After your 14 days free trial period ends, your card will be charged the monthly fee every calendar month. You can view the date of your next payment in 'your account' tab on the 'My yoopod' page.
My card has expired and I have a new one - how do I update it?
lPease contact us and we'll talk you through the process.